Privacy Policy

1. About this policy

This policy applies to Julie St Takeaway trading as Julie St Seafood Takeaway (ABN 75 687 970 476), Shop 4/11 Julie Street, Crestmead QLD 4132, phone 07 3803 0288.

It explains how we handle personal information collected through this website, phone enquiries and pickup-order interactions. We handle personal information in accordance with applicable Australian privacy laws.

2. Personal information we may collect

Depending on how you contact us, we may collect:

• your name;
• your mobile number;
• an optional email address;
• your order selections, requested pickup time and any notes you provide;
• the content of your communications and enquiries; and
• technical website information such as browser or device type, pages used and basic diagnostic data, where this is collected by our hosting and security providers.

The current website does not collect payment card details and does not create customer accounts.

3. How information is collected

We collect information directly from you when you call us, speak with us in person, or use any website form or order feature we enable in future. Some technical information is collected automatically through the technologies necessary to run and secure the website.

At present, the cart and draft order information you build on this website is stored locally in your own browser. It is not sent to us unless you choose to read it out, show it to us, or otherwise provide it to the shop.

4. Why information is used

• answering your enquiries;
• preparing, confirming and managing pickup orders;
• contacting you about an order or a requested pickup time;
• operating, securing, maintaining and improving this website;
• handling complaints and meeting our legal obligations; and
• marketing, only where you have consented or another lawful basis applies. We do not currently send marketing messages. If we do in future, any commercial electronic message will include a way to unsubscribe.

5. Disclosure to service providers

We may disclose personal information only as reasonably required to providers who support our website hosting, website maintenance, communications, payment processing if it is enabled later, and professional, accounting or legal compliance. Arcera may provide website maintenance and technical support and may access limited information for that purpose.

We do not sell your personal information. We may also disclose information where required or authorised by law.

6. Overseas handling

Some technology providers we rely on may process or store information outside Australia. The exact locations depend on the providers enabled at the relevant time. Where we introduce material overseas handling arrangements, we will update this policy where practical.

7. Cookies, local storage and third-party content

This website uses essential browser storage so your cart and order-draft details stay on your device between visits. You can clear this at any time using the website's cart controls or your browser settings.

The Contact page embeds a Google Map so you can find the shop. Google may collect information in accordance with its own privacy terms, available at policies.google.com/privacy(opens in a new tab).

8. Data security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No website, system or method of transmission is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, or as required for business, accounting or legal reasons. Cart and order-draft information stored on your device can be cleared by you at any time.

9. Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it, by calling 07 3803 0288 or visiting us at Shop 4/11 Julie Street, Crestmead QLD 4132. Requests are subject to applicable law, and we may need to verify your identity before acting.

10. Privacy questions and complaints

If you have a question or complaint about privacy, call 07 3803 0288 or visit us at Shop 4/11 Julie Street, Crestmead QLD 4132. We will review your complaint and respond within a reasonable time.

If you remain dissatisfied, you may seek independent advice or contact the relevant privacy regulator where the law allows.

11. Changes to this policy

The version published on this page is the current one and applies from the date shown above. If we revise this policy, we will change the last-updated date.